DevOps Support Engineer – Tampa

at KLM
Published January 12, 2023
Location Tampa, FL
Category Default  
Job Type Full-time  


About the job DevOps Support Engineer - Tampa

DevOps Support Engineer - Tampa

Tampa, FL

Must be a US Citizen or Green Card holder.

The Lead Engineer will be part of Enterprise DevSecOps department (EDSO) that delivers optimized process and automation to accelerate delivery of IT services while also embedding security and controls.

  • This role will involve support and maintenance of DevOps products, tools and services, that support our continuous Integration, continuous deployment/delivery capabilities and automated provisioning on both cloud and On-Prem Platforms.
  • Lead incident and problem management collaborating with various teams to ensure customer issues are resolve timely and efficiently
  • Develop and contribute to knowledge base, create technical articles, process, and procedure documentation
  • Design and create scalable, automated solutions to service our customers and internal application development teams. Create, maintain, and update the scripts as needed to ensuring rapid availability of products
  • Support maintenance and monitoring of current DevOps infrastructure
  • Analyze issues/failures in products and services and identify common themes, root cause and remediation actions that will strengthen the stability and reliability of the product
  • Proactively examine applications and implement proactive monitoring and duplication at all tiers to help reduce unplanned outage time
  • Collaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration and continuous delivery/deployment (CI/CD) processes
  • Work with respective SMEs on maintaining health, monitoring, alerting, and reporting tools (CloudWatch, etc.)
  • Contribute to technical process improvements across a variety of fields such as training, Agile, and modern development practices
  • Lead by example through demonstration of high performance in the areas of customer service, collaboration, teamwork, reliability, efficiency, and execution
  • Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and Executives)
  • Provide after business hours support and 24x7 on-call support on a rotational basis
  • Required Knowledge, Skills, and Abilities: (Submission Summary):

    1. Bachelor's degree in technical/computer field or related experience required

    2. 10+ year's IT experience with skills using DevOps pipeline, support experience on either application or infrastructure is a must

    3. Implementation experience in Continuous Integration, Continuous Deployment, Continuous Delivery and DevOps Operations for Agile projects

    4. Scripting/programming experience using groovy, python, terraform, bash or ksh and PowerShell

    5. Experience in supporting systems from an infrastructure, code, and security concept perspective

    6. Experience in ITSM Service Desk tools (Service Now, JIRA, Remedy)
    Proven understanding of Incident, Problem and Change Management ITIL processes

    7. Should have worked with technologies and platforms such as UNIX/Linux, Jenkins, Fortify, Git, Maven, OpenShift, Chef, Kubernetes or Docker, across the Finance and Service Sector

    8. AWS Cloud services such as computer networking and security

    9. Administration experience in DevOps tools such as Jenkins, BitBucket, JIRA, Fortify, SonarQube and Nexus

    10. Working experience with tools such as Tomcat, Kibana, Splunk, WebSphere, Power BI is a plus

    11. Linux and Windows OS administration

    12. Familiarity with software development methodologies such as Agile (Scrum, Kanban)

    13. Familiarity with Programming languages such as Java, angular, spring Framework will add value

    14. ITIL certified or equivalent experience is preferred

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