Sr Manager – Platform DevOps Engineering

at GEICO
Published January 14, 2023
Location Chevy Chase, MD
Category Default  
Job Type Full-time  

Description

The GEICO Claims Technology department is seeking a highly motivated Sr Software Engineering Manager to lead the Platform DevOps engineering team(s) to support the build of new features and improved performance for our internal and customer-facing claims systems. Candidates must have excellent technical, problem-solving and communication skills. The ideal candidate will have a strong development background, DevSecOps, Infrastructure, Continuous Delivery/Deployment, CICD. Candidates must be able to lead all technical aspects of a project, including technical design, development, infrastructure, and production support. Candidates will actively participate in performance management for their staff, including goal setting, coaching, and evaluations.

Position Description

Our Sr. Manager, Software Engineering DevOps, provides leadership to two to four teams led by a Software Engineering Manager and comprising of four to eight team members. You are accountable for the deliverables assigned to your group and will drive the activities necessary to meet those deliverables. You will be responsible for planning, budgeting, and organizing the activities of the section. While your Software Engineer Managers have responsibility for their teams, you have a role to play in ensuring group performance. You will, at times, deal directly with associates. Impactful coaching and mentoring will be important aspects of your role. As a Sr. Manager, you will ensure that complex IT problems have been addressed by conferring with your customers and IT partners by working to negotiate problem resolution, timelines and deliverable commitments. You will assist and guide your team as they come across challenges and conflicting priorities.

Position Responsibilities

As a Sr. Manager, Software Engineering, Platform DevOps you will:

  • Set the technical vision and direction for your area, ensuring that they are aligned with Claims and GEICO vision, and use that to inspire and motivate your team.

  • Lead multiple team(s) that provide support for core services to the many functional app dev teams in the areas of DevSecOps, Test/Infra Automation, Release Management, Configuration Management, CI/CD & Data.

  • Build a practice that provides centralized support services but enables functional teams to self-service their needs independently in the spirit of shift-left.

  • Build a SRE practice for Claims space to ensure focus on Resiliency & Reliability of current state platform as well as building the standards/tools/practices for future state transformation projects.

  • Work with your stakeholders to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time

  • Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives

  • Report on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery

  • Cultivate a culture that motivates all levels of performers to higher levels of achievement

  • Build and maintain relationships with your team members to support an environment of trust

  • Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable as a result of experience gained (growth mindset)

  • Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies

  • Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience. These are the sources of GEICO's competitive advantage.

Qualifications

  • 5+ years of experience in DevSecOps & Platform Engineering.

  • 5+ years of experience working as an engineering leader in fast-paced Agile environments

  • 4+ years and leading multiple teams to deliver various platform level needs such as SRE, Testing, Release Management, Configuration Management and building a shift-left DevOps culture.

  • 4+ years of experience with Cloud Native design practices.

  • 5+ years of hands-on technical leadership in quality engineering, test automation, CI/CD, Cloud infrastructure, etc.

  • Strong experience with implementing Observability for a microservices architecture.

  • Experience in building end to end Platform Observability Dashboards, proactive monitoring & alerting, synthetic monitoring, and Cloud Cost management.

  • Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information to drive prioritization and action

  • Initiative and creativity in solving problems and driving innovation through others

  • Delivery of information in a clear and concise manner appropriate to the audience

  • Embracing ownership of both successes and failures, demonstrating leadership maturity

  • Ability to balance multiple assignments distributed across multiple teams and dependency areas

  • Confidence with decision making

  • Clearly able to see how projects interrelate and have a strategic impact

  • Continued understanding of and growth in emotional intelligence

Preferred Qualifications

  • Deep experience with Azure Cloud including Kubernetes, Azure DevOps, Insights, AKS, CosmosDB, Azure SQL.

  • Experience with tools such as Quantum Metrics, Splunk, DynaTrace.

  • 4+ years of experience with coding and scripting using Python, Java, C#, or other languages.

  • Exposure to environments using SAFe to scale Agile

Preferred Qualifications

  • Bachelor's degree or equivalent experience

The safety of our associates is GEICO's highest priority. If you are required to come into the office for licensing, training, or orientation, please note that we have implemented a variety of safety precautions within our offices. Additional safety precautions include no-contact temperature screening stations, added signage for associates on common-area occupancy limits, socially distanced workstations, and increased cleaning procedures for all areas.

Benefits:

As an Associate, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period

• Paid Vacation, Sick and Parental Leave

• 401(k) Plan

• Tuition Reimbursement

• Paid Training and Licensures

Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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